To place an order with us, follow these steps:

1. Choose your product, add to cart and adjust the quantity.
2. Review your order details.
3. Confirm your cart.
4. Provide shipping and billing info.
5. Select payment and complete the transaction.
6. You’ll receive payment confirmation and a follow-up email.

You may contact our customer support team if you need assistance. We are happy to help!

Our Experience Centre is located at Emhub, Kota Damansara, and is open daily from 10am to 6pm.

Currently, our coverage is limited to the Klang Valley. We’re actively working on expanding!

Ready stock: 5–10 working days
Pre-order: 30–45 working days

Please contact us before the delivery attempt if you're not available to receive it.

The fee is based on your shipping address. Orders above RM2,000 in Klang Valley enjoy free delivery.

Yes. Pickup available every Tue & Fri, 2pm–4.30pm at Taman Klang Utama. Full address shared after purchase.

Visa/Mastercard, FPX, and e-wallets (GrabPay, TnG, Boost, ShopeePay) accepted.

Yes! Check out using GrayPay to enjoy 0% instalment up to 4 months.

Promo codes are valid on non-sale items, cannot be stacked, and are one-time use only. Ensure it's still valid before applying.

Assembly is complimentary with truck delivery. It does not include electrical, plumbing or drilling works.

Refuse delivery of the wrong or damaged item and contact us right away. We may request photos or videos before offering a replacement or refund.

Returns are accepted within 30 days for unused items in original packaging. Some items may be excluded unless defective. View full policy.

Refunds are processed within 5–7 business days upon return approval. Bank processing times may vary. View full policy.